Academic Engagement | Publications | [1] Zhang, M., Pang, S., Liu, N., Shi, S. & Li, X. (2026). Robot guardians: Mitigating tourists' deviant behavior with intelligent robots. Tourism Management, 112, 105284. [2] Zhang, M., Liu, H., & Li, H. (2025). Self-enhancing or self-deprecating: how humor rescues imperfect service robots. Journal of Hospitality and Tourism Management, 101308. [3] Xu, X., Xian, X., Zhang, M., & Shi, S. (2025). Face matters: leveraging service robots for promoting travelers’ high-effort pro-environmental intentions. Journal of Sustainable Tourism, 1–22. [4] Shi, S., Zhao, H., Li, H., Zhang, M.*, & Leung, W. K. (2024). Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees: A technostress perspective. Tourism Management, 100, 104814. [5] Liu, Y., Ning, S., Zhang, M., Font, X., & Zeng, H. (2024). Can anthropomorphic interpretation cues motivate tourists to have civilized behavioral intentions? The roles of meaningful experience and narrative. Tourism Management, 103, 104905. [6] Hu, J., Xiong, L., Zhang, M., & Chen, C. (2023). The mobilization of employees’ psychological resources: how servant leadership motivates pro-customer deviance. International Journal of Contemporary Hospitality Management, 35(1), 115-136. [7] Hu, J., Ou, C., Zhang, M., & Cao, X. (2023). Adult children traveling with parents: exploring travel conflict and parents’ subjective well-being. Tourism Review, 78(1), 101-121. [8] Song, Y., Zhang, M., Hu, J., & Cao, X. (2022). Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting. International Journal of Hospitality Management, 103, 103220. [9] Zhang, M., Gursoy, D., Zhu, Z., & Shi, S. (2021). Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor. International Journal of Contemporary Hospitality Management, 33(11), 3883-3905. |
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