Academic Engagement | Publications | [1] Lei, S., & Xie, L. (2025). “Servant” versus “Partner”: Investigating the effect of service robot personas on customer misbehavior. Journal of Business Research, 199, 115549. [2] Lei, S.* (2024). Shedding Light on the Adverse Spillover Effects of Work-Family Conflict on Unethical Sales Behaviors at Work: A Daily Diary Study. Journal of Business Ethics. 190(2), 399-411. [3] Lei, S., Xie, L.*, & Peng, J. (2024). Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and Its Boundary Conditions, Journal of Service Research. [4] Lei, S., Peng, L.*, & Wang, S. (2024). Shedding light on the dark side of humor: The short-lived spillover effect of daily salesperson workplace humor usage on work–family conflict. Applied Psychology: An International Review, 73(4), 1673-1687. [5] Peng, J., Peng, Z., Lei, S., & Xie, L.*(2024). Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants. Tourism Management Perspectives, 53, 101273. [6] Lei, S.*, Peng, L. & Guo, Y. (2023). Investigating the effect of leader humility on subordinates' service creativity: a moderated dual path model. Current Psychology, 42(7), 5672–5684. [7] Xie, L., & Lei, S.* (2022). The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective. International Journal of Hospitality Management, 107, 103312. [8] Lei, S., Wang, X., Peng, L. & Guo, Y.* (2021), “I” seek differentiation and “we” seek assimilation: the impact of self-expressive customization on consumers’ willingness to pay a premium, Journal of Product & Brand Management, 30(5), 691-706. [9] Liu, Z., Lei, S.*, Guo, Y. L., & Zhou, Z. A. (2020). The interaction effect of online review language style and product type on consumers’ purchase intentions. Palgrave Communications (Renamed: Humanities and Social Sciences Communications), 6(1), 1-8. [10] Peng, L., Lei, S*., Guo, Y. & Qiu, F. (2020), How can leader humor enhance subordinates' service creativity? The moderator of subordinates' SFIT and the mediator of role modeling, Leadership & Organization Development Journal, 41(6), 865-882. |
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